One team. One focus.

Today's knowledge-based services are more complex to deliver than ever before. That's why we work hard to keep our focus on a single value proposition for our customers.

UniMed Direct manages medical benefits through evidence-based decisions.

Our mission is simple and focused on our core business. Everything we do should be consistent with the company mission.

Key Operating Principles

We have always provided evidence-based defensible decisions because we believe it is imperative to provide objective, unbiased physician advisor services. Our company was formed on this principle, and it is our core strength.

UniMed contracts with physicians nationally for peer review services. Our Panel includes the common workers' comp specialties who are board certified, and their credentials comply with jurisdictional requirements. All of our physicians go through a training program to ensure they consistently embrace evidence-based decisions. Our program is URAC accredited, as an Independent Review Organization with the highest standards.

Timely services are not only a matter of compliance, but a key to helping ensure proper medical care. We ensure compliance with jurisdictional regulations, and our technology facilitates compliance on letters, EOBs and reporting.

Our goal is to enhance our customers’ vision. We take care to understand our customers’ processes, needs and goals and to integrate our services into their unique environment. To that end, we’re always working to help our customers achieve their goals.

Core Values

Customer Service: Great service is not something that is easy or always obvious. We aspire to deliver the high quality and timely service our customers expect.

Diversity: We embrace differences and create an environment of openness and inclusiveness. We benefit from a variety of ideas, viewpoints and cultures. We treat team members, customers and vendors with dignity and respect.

Integrity: We assume and take personal responsibility for our actions and results. We conduct ourselves with open and honest communication and do what we say we will do.

Teamwork: We value team goals over individual achievement. We help others achieve their goals and empower all to do their best. Our customers are part of our team, and we work to always understand their needs and vision. We invest in our future by believing in ourselves and our customers.

Mastery: We strive to enhance our knowledge, skills and abilities. We take risks in order to find better solutions to problems, while leaving nothing to chance. We look to the future where nothing is impossible.

Passion: We embrace our mission and vision, and we care more about our products, services and customers than most believe is practical. We believe it is a privilege to serve and continuously listen and learn for ways to make what we do not only better but also more enjoyable.